Privacy Policy

1. About Us

We run a digital healthcare platform designed to help users:

• Find medical professionals.
• Check patient reviews.
• Schedule medical appointments.

We serve as the data controller for all data processed through our platform.

2. Collected Information

We gather the following types of information:

a. Personal Details

• Full name
• Contact phone number
• Email address (if you choose to share it)

b. Appointment Details

• Chosen doctor or medical clinic
• Scheduled date and time of the visit
• Nature of the appointment (procedure or consultation)

c. Health-Related Information (sensitive personal data)

We process limited medical details strictly needed to schedule and manage your visits. This includes the medical specialty and the type of visit.

• Sharing: This information is sent exclusively to your chosen healthcare provider for booking coordination.
• Exclusions: We never save medical records, clinical histories, diagnoses, or lab results.

d. Device and Usage Details

• IP addresses
• Type of device used
• Operating system
• App interaction behavior

3. How Your Information Is Utilized

We use the gathered data to:

• Enable seamless appointment booking.
• Pass reservation specifics to your selected medical providers.
• Send out booking updates, reminders, and confirmations.
• Maintain, secure, and optimize our digital platform.
• Identify and block fraudulent activities or platform abuse.

4. Overview of Data Processing

5. Legal Basis for Data Handling

When required, our data processing relies on:

• Contractual obligations.
• Our legitimate interests.
• Explicit user permission (specifically for sensitive data types).

Special category health data is processed only out of necessity and in strict alignment with regional data protection statutes.

6. Information Sharing

Data is shared exclusively under these necessary conditions:

a. Healthcare Facilities

Your details go directly to your chosen hospital or clinic solely to coordinate your visit.

b. External Service Providers

We partner with verified vendors to handle:

• Communications (WhatsApp and SMS messaging).
• Cloud data hosting.
• Platform usage analytics.

These partners handle data strictly under our direct guidance.

c. Legal Enforcement

We will share data if mandated by statutory legal authorities.

7. Data Storage Limits

We keep your details only for the required duration:

• Standard Timeline: The platform processes your data until you submit a request to withdraw your consent.
• Exceptions: Regulatory or statutory legal demands may require longer storage windows.

8. Data Erasure

You maintain the right to ask for the complete removal of your personal information at any moment.

• How to Request: Email your request to admin@docmate.ae.
• Timeline: Erasure requests are fulfilled within 30 days unless legal mandates require retention. Once erased, files are wiped from our network permanently, and our third-party vendors are instructed to delete them as well.

9. Your Personal Rights

Depending on localized legislation, your rights include:

• Accessing your stored profile data.
• Correcting inaccuracies in your data.
• Requesting full data deletion.
• Objecting to specific data processing actions.

10. Safeguarding Data

We utilize robust and appropriate security frameworks to keep your information safe.

11. Global Data Routing

Your data may be managed or transferred across international borders. We ensure all required protective frameworks are actively enforced during these transfers.

12. United Arab Emirates Regulation (PDPL)

For users residing within the UAE, our data operations strictly adhere to Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection.

13. Minors’ Privacy

Our digital platform is not built for or targeted toward individuals under the age of 18.

14. External Platform Links

We do not take responsibility for the privacy protocols of outside websites linked on our platform.

15. Policy Revisions

We will update this privacy statement from time to time.

16. Health Data — Google Play Special Disclosure

Our mobile application may access and gather specific health-related metrics, limited to:

• The selected medical specialty.
• The specific nature of the medical procedure or consultation.
• Usage Purpose: Strictly used to facilitate and secure appointments with your chosen healthcare professional.
• Recipients: Disclosed only to your chosen clinic or hospital. It is never sold, handed over to unrelated third parties, or used for marketing campaigns.
• Storage Limit: Maintained continuously until you submit an explicit erasure request.
• Removal Method: Contact us directly at admin@docmate.ae to wipe this data.

17. Contact

• Email: admin@docmate.ae
• Company: Mediserve Healthcare Consultancy LLC.
• Website: www.docmate.ae

See also our Data Protection Policy and User Terms and Conditions.