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Data Protection Policy

Last Updated: August 24, 2026

1. Data Controller Identification

Mediserve Healthcare Consultancy LLC handles your data as the primary controller.

  • Registered Office: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE.
  • License Number: 2647142.01
  • Platform: www.docmate.ae

The Company processes all details in strict alignment with UAE data protection regulations.

2. Key Terminology

Any terms not explicitly explained here inherit their meanings from the www.docmate.ae General Terms and Conditions:

  • Personal Data: Any detail identifying an individual (e.g., names, phone numbers, email addresses, and IP locations).
  • Health Data: Personal records tracking physical or mental well-being and medical service histories.
  • Processing: Any operation applied to data, including gathering, organizing, storing, or sharing it.
  • Controller: The organization determining why and how personal data gets managed.
  • Data Subject: The specific individual whose personal info is being processed.
  • Consent: A clear, voluntary, informed, and explicit agreement given by a user to permit data usage.

3. Scope and Intent of Data Handling

The Controller manages info strictly to operate the www.docmate.ae healthcare search and appointment portal. The system lets patients reserve appointments while enabling medical professionals to handle schedules and collect patient reviews.

Using the portal is entirely voluntary. However, refusing to grant data processing permission makes it impossible to use core features like appointment scheduling. If data moves across international borders, the Company deploys standard security frameworks to maintain compliance with UAE laws.

4. Operational Activities

4.1 Portal Utilization

The system records distinct details based on your user profile to connect patients with practitioners and keep communication channels open:

  • Patient Details: Full name, ID credentials, email, phone contact, selected doctor, appointment scheduling parameters, and submitted evaluations.
  • Healthcare Provider Details: Full name, operational contact lines, professional credentials, shifts, and medical reviews.

Primary Objectives

  • Operating the online reservation infrastructure.
  • Linking platform visitors with localized medical institutions.
  • Keeping users informed about scheduling changes or cancellations.
  • Texting notifications or status updates via mobile networks.
  • Gathering system diagnostics, handling troubleshooting, and maintaining performance analytics.
  • Administering marketing campaigns and boosting platform performance.

Legal Grounds & Retention

  • Legal Ground: Explicit user authorization or direct contract execution under UAE legal structures.
  • Authorized Recipients: Medical centers, general platform visitors (for public reviews), and infrastructure maintenance vendors.
  • Storage Limit: Up to 3 years following account deactivation, or until authorization is officially revoked.

4.2 Cookie Usage

The platform deploys cookies—small localized browser data packets—to optimize functionality and interface layouts. Users retain complete control over these trackers and can adjust them via browser privacy preferences.

5. Information Distribution and Cross-Border Transfers

Information is shared only under essential operational circumstances, such as delivering booking details to a clinic or troubleshooting with IT contractors. These partners process data strictly under the Company’s mandate.

Information may safely move outside the UAE under strict local legal parameters. The platform may use completely anonymized records for broader statistical reports. If the platform undergoes ownership transitions or corporate sales, user data transfers to the buying party to keep services running smoothly. Disclosures to regulatory bodies will only occur if mandated by law, and users will be notified unless legal bans prevent it.

6. Retention Benchmarks

  • Account Records: Retained for exactly 3 years following formal platform account closures.
  • Marketing Subscriptions: Preserved continuously until the user officially unsubscribes.
  • Customer Support Records: Maintained strictly until the problem is resolved, up to a maximum duration of 3 years.

7. Legal Rights of Data Subjects

The platform enforces all protections guaranteed by UAE data legislation. The Company commits to fulfilling verified inquiries within 30 days of submission.

Available Rights

  • Access & Information: Confirm if your data is processed and request comprehensive records of its usage.
  • Rectification: Demand swift updates to outdated or missing information.
  • Restriction: Halt active processing during ongoing accuracy disputes, unlawful use cases, or legal defense claims.
  • Withdrawal & Objection: Revoke your system authorization or challenge data processing tied to corporate interests.
  • Erasure: Request total data deletion when records are no longer required, consent is rescinded, or processing violations occur.

Grievances and Contact

Users can submit administrative updates or exercise their data protections by messaging admin@docmate.ae. If problems persist, you have the right to file formal disputes directly with the UAE Data Protection Authority.

8. General Cyber Security and Third-Party Redirection

Cookies optimize system safety and responsiveness. However, because internet data streams are never completely foolproof, users upload information at their own risk. The site also contains links to external portals; this policy does not cover outside platforms, so users should review those external privacy rules independently.

9. Adjustments and Document Maintenance

The Company welcomes user feedback at admin@docmate.ae. This document was officially updated on 24.08.2026.

See also our Privacy Policy and User Terms and Conditions.